Terms & Conditions

  • Terms & Conditions – All New HDFC Bank App Offer (Early Access)

    1. Eligibility

    • This offer is valid only for HDFC Bank customers transacting through All New HDFC Bank App (Early Access)
    • The offer is non-transferable and cannot be exchanged for cash or any other product/service.

    2. Offer Redemption

    3. Order & Cancellation Policy

    • Once an order is placed, it cannot be cancelled or exchanged for another product.

    4. Replacement Policy

    • In case of damage or incorrect product received, customers must inform eRedeem by writing to help@eredeem.in within 3 days of receiving the product.
    • Upon acknowledgment, eRedeem will arrange for a replacement at no additional cost to the customer and will take sole responsibility for the return process.

    5. Third-Party Product/Service Disclaimer

    • The offer is extended by an external vendor/merchant partner.
    • All aspects of the product/service—including delivery, quality, warranty, performance, and after-sales service—are the sole responsibility of the vendor.

    6. HDFC Bank’s Role & Liability

    • HDFC Bank is only facilitating this offer and is not a manufacturer, seller, or service provider.
    • HDFC Bank is not responsible for the sale, quality, features, or fulfilment of the products/services under this offer.
    • HDFC Bank does not guarantee or warrant the quality, merchantability, suitability, or delivery of the products/services.
    • Any dispute, complaint, or issue related to the product/service must be addressed directly to the vendor.
    • HDFC Bank shall not be liable for any loss, damage, cost, or inconvenience arising from:
      • the product/service purchased or availed through the vendor, or
      • the vendor’s inability to fulfil the order or provide support.

    7. General Conditions

    • HDFC Bank reserves the right to modify, withdraw, or hold the scheme at any time without prior notice.
    • All disputes shall be subject to the exclusive jurisdiction of Mumbai courts.
    • Any person availing this offer shall be deemed to have accepted these Terms and Conditions.
    • The offer is valid from 1st October 2025 to 31st October 2025.

    8. Customer Support

    • For queries or support, please write to help@eredeem.in.